Topic: Deposit / Withdrawal

If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.

Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.

If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.

Each withdrawal is pending until midnight GMT the following day. Thereafter the request will be passed to our Accounts Department who will process your withdrawal during the next business day, provided they have all the information required to process the withdrawal.

You may modify or cancel your request to withdraw funds at any time until your withdrawal has been completed and fully processed.

As part of our security procedure, we require standard verification documents upon customers’ first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:

1. Utility bill no older than 6 months
2. Copy of the front of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden)
3. Proof of ID (Passport/Driving Licence etc.)
4. If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.

---

We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.

Once you are ready to play with real money, you will find that depositing at LuckyLouis couldn’t be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier.